MaaIco Foods Privacy Policy

Last Updated: June 12, 2025

This Privacy Policy describes how Maalco Foods ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application and services (collectively, the "App"). We are committed to protecting your privacy and handling your data responsibly.

1. About Us

Company Name: Maalco Foods

Contact Information:

• Email: [email protected]
• Website: www.maalcofoods.com

Privacy Inquiries: For any questions or concerns regarding this Privacy Policy or your data, please contact us at the email address provided above.

2. Data We Collect and How We Use It

We collect information necessary to provide and improve our services to you.

a. Information You Provide Directly to Us:

• Account Information: When you create an account, we collect your name, email address, phone number, and a password (which is securely hashed).
  • Purpose: To create and manage your account, allow you to log in, and communicate with you about your orders.
• Order Information: When you place an order, we collect details about your order, including the items purchased, delivery address, and delivery instructions.
  • Purpose: To process and fulfill your orders, deliver products, and provide customer support.
• Payment Information: While we do not directly store your full payment card details, we collect information necessary to process your payments, such as a tokenized version of your payment method. This is handled by secure third-party payment processors.
  • Purpose: To facilitate secure payment for your orders.
• Communications: When you contact us for support or other inquiries, we collect the content of your communications.
  • Purpose: To respond to your requests, provide customer service, and improve our support.

b. Information Collected Automatically:

• Device and Usage Information: We may collect information about your device and how you interact with our App, such as your IP address, device type, operating system, unique device identifiers, app version, and usage patterns (e.g., features used, pages visited, time spent on the app).
  • Purpose: To maintain and improve the functionality of the App, troubleshoot issues, analyze app performance, and understand user preferences.
• Location Information: With your explicit consent, we may collect your precise or approximate location data to facilitate delivery services (e.g., to find your address for delivery).
  • Purpose: To enable accurate delivery of your orders and improve delivery efficiency. You can disable location services through your device settings.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Delivery Partners: We share your name, delivery address, phone number, and order details with our trusted delivery partners to facilitate the delivery of your orders.
• Payment Processors: Your payment information is securely shared with third-party payment gateways (e.g., Stripe, PayPal) to process your transactions. We do not store full payment card details on our servers.
• Analytics Providers: We use third-party analytics services (e.g., Google Analytics for Firebase) to understand how users interact with our App. These services collect and process usage data to help us improve the App's performance and features. The data shared is typically anonymized or aggregated where possible.
• Legal Compliance and Protection: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate change, your information may be transferred to the new entity.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols (e.g., SSL/TLS).
• Access Controls: Access to personal data is restricted to authorized personnel who need the information to perform their job functions.
• Secure Storage: We use secure servers and databases to store your information, employing appropriate technical and organizational safeguards.
• Payment Security: Payment processing is handled by reputable third-party payment gateways that are PCI DSS compliant, ensuring secure handling of your financial data.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention and Deletion

• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for providing our services, complying with legal obligations (e.g., tax, accounting), resolving disputes, and enforcing our agreements.
• Data Deletion: You have the right to request the deletion of your personal data. To submit a deletion request, please contact us at [email protected]. We will process your request within a reasonable timeframe, subject to any legal obligations to retain certain data.

6. Your Choices and Controls

• Accessing and Updating Your Information: You can access and update much of your account information directly within the App's settings.
• Location Services: You can enable or disable location services for our App through your device's settings at any time.
• Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders or account.
• Data Deletion: As mentioned above, you can request deletion of your data.

7. Compliance with Privacy Laws

This Privacy Policy is designed to comply with relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for residents of California, where applicable. We are committed to upholding the privacy rights afforded by these and other relevant laws.

8. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

10. Legal Review

We strongly advise you to have this Privacy Policy reviewed by legal counsel to ensure it fully complies with all applicable laws and regulations specific to your location and target markets.